Who are we?

SHM is a specialist provider of business services. Since 1996, we have been using deep insights into human motivation to help organisations solve complex human-centred problems.

We work on a wide range of engagements for our clients. Our work spans both the public and private sectors in developed and emerging markets. We help our clients, and the teams they lead and manage, work better internally, create more compelling products and offerings, work better with partners, and engage stakeholders and consumers more successfully.

Our distinctive offering rests on three things:
  1. First, we recognise that understanding what people do is not the same as understanding why they do it. We help our clients understand why people behave as they do – as leaders, as colleagues, as consumers, and as citizens.

  2. Second, we use specific insights into human motivation to come up with tailor-made solutions for all of our clients. Our work is driven by evidence. We have a deep expertise in translating insights into concrete actions that deliver lasting change in organisations.

  3. And third, we have a strongly-held belief that collaboration and commitment are essential ingredients to making change happen. We design and drive transformation programmes that engage employees, consumers, partners and other stakeholders as collaborators and, where appropriate, co-owners of the outcomes.